This Cancellation Policy applies to products purchased on in.jbl.com (“Site”). Products sold on the Site (“Products”) are either sold by Rashi Peripherals Pvt.Ltd (“Rashi”) or sellers appointed by Rashi (“Sellers”) (Rashi and Sellers are collectively referred to hereinafter as “we”, “us” or “our”). We believe in helping our customers as far as possible, and we therefore have a liberal cancellation policy. Under this policy: Cancellations request will not be entertained if we have initiated the process of shipping. Customers can visit https://www.harmanaudio.in/support-order-status.html and check the delivery status of the Product. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those Products that have been obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
Refund of a Product is allowed only under the following circumstances: If the Product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
A customer can ask for a refund if the specification of Product received is not as per the specifications mentioned in the website. Such a request should be raised within 24 hours of receipt of the Product. Please contact 1800 102 0525 or email India_csupport@harman.com to help us make the necessary arrangements in this regard. A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free Product, an electrical surge or any damage caused by the user.
Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
Replacement can be made if the customer establishes that the Product delivered is defective or has a physical damage. In case of receipt of damaged or defective consumer durable items and non durable items please report the same to Harman International India Private Limited (“Harman India”) Customer Service team by calling 1800 102 0525 and/or by sending an email to India_Csupport@Harman.com. The request will, however, be entertained once Harman India has checked and determined the same at its own end. This should be reported within ten days of the invoice date (please note that physically damaged goods should be reported within 24 hours of receipt of the Product and the ten day period is not applicable in such cases).
In case of any product defect coming up within 10 days of invoice date then the Product may be replaced basis the nature of the problem, however if the defect is minor then the Product will be sent for repair. Any product defect notified after 10 days of invoice will not be eligible for a replacement. A Product will not be replaced if the customer is not happy with the look/sound quality of a defect free Product, a physical damage not notified within 24 hours of receiving the Product, an electrical surge or any damage caused by the user. The customer will be responsible for sending the defective/damaged Product in accordance with the instructions provided by Harman Customer Service team in order to make any warranty claims. .